Thanks for choosing to order with Custom Varsity Apparel!
To ensure you are completely satisfied with your order, and fully understand the order process we have outlined a few key points you should know.
All of our garments are custom made for order, meaning every order is unique. We will always work in with you to meet your order requirements as closely as possible, however;
- All colours used in design artwork are as a guide only and will not necessarily match the finished product. If you have specified a colour/shade we will do our best to match it but make no guarantees.
- All embroidery/sublimation/printing design artwork is not to scale. We recommend you specify artwork dimensions prior to ordering, if none are specified we will select what we believe fits best.
- Embroidery/sublimation/printing dimensions that are provided by you will be used as a guide only and may vary slightly.
Return and Refund Policy
In the unlikely case of a garment having a defect, you have 14 days from the date of delivery to contact a company representative with a description of the defect. We will contact you regarding the return process and weather or not the garment will be replaced or refunded.
Shipping is at the buyers expense but will be refunded upon return of the garment or after a replacement has been issued. A valid receipt must be presented for refund.
There are no refunds for incorrect sizing choice. We provide a comprehensive size guide, sample service as well as general advice to ensure everyone gets the correct size.
By settling your invoice payment you automatically agree to these terms, conditions and refund policy. If you have any questions please get in touch.